Consider Gorgias when your Shopify helpdesk and AI automation should be scoped together. Consider Tidio when Lyro conversations and product assistance fit your support setup. Verify order actions and the complete required package before choosing on entry price.
At a glance
Gorgias
AI support within a Shopify helpdesk
Tidio Lyro
Shopper assistance with Lyro conversations
- A good fit for
- Gorgias: Shopify teams choosing a helpdesk and AI agent together
- Tidio Lyro: Shopify and WooCommerce product questions
- Plan to check
- Gorgias: Starter with AI
- Tidio Lyro: Lyro paid plan
- Published entry price
- Gorgias: $40/month with Starter AI
- Tidio Lyro: US$39/month for Lyro
- Currency
- Gorgias: Not confirmed
- Tidio Lyro: USD
- Billing basis
- Gorgias: Tickets + automated interactions
- Tidio Lyro: Lyro conversations
- Commitment
- Gorgias: Monthly billing
- Tidio Lyro: Monthly; US$390/year alternative
- Main limitation
- Gorgias: Starter excludes Actions, so its entry price should not be presented as including autonomous cancellations or refunds. Older pricing articles differ from the current calculator.
- Tidio Lyro: Free 50 conversations are one-off. The Shopify listing's 'up to 200' wording does not establish 200 at the base price; main-site entry quota is 50. Some custom product-page data is unreadable.
Entry prices can cover different workloads and omit the feature you need. The profile notes show plan dependencies, limits and any unconfirmed currency.
Open the full comparison tableSeparate answering from taking action
Gorgias AI Agent is documented for Shopify. Its Starter configuration can answer questions but excludes Actions, so it should not be presented as an autonomous cancellation or refund package.
Tidio Lyro answers FAQs, recommends products and can retrieve order status or run configured Actions. Its Shopify and WooCommerce product-recommendation paths are documented. An action still requires the appropriate integration and setup; the presence of a platform logo is not proof of every write operation.
Read each quota in its own unit
The researched Gorgias Starter calculator showed $40 monthly with AI: $10 for the helpdesk plus $30 AI, including 50 tickets and 30 automated interactions. The source’s dollar display is preserved; ISO currency was not established.
Tidio’s Shopify listing showed US$39 monthly or US$390 annually. The main-site recurring Lyro entry allowance is 50 conversations. Its initial free 50 conversations are one-off, and ambiguous “up to 200” wording should not be read as 200 at the base price.
The surrounding support system changes the cost
Decide whether you are replacing the helpdesk, adding AI to an existing process or keeping multiple support channels. Identify the human workspace, handoff path and required action plan before comparing a single fee.
A Gorgias automated interaction and a Lyro conversation are not interchangeable quantities. There is no researched conversion factor between them. Forecast using each vendor’s meter and your own representative support workload.
Use a controlled support pilot
Test your actual return policy, product questions, missing-order scenario and request for a person. Check that an agent admits missing information and that human escalation preserves enough context. For order changes, start with a controlled setup and the exact permissions intended for rollout.
- List each required read and write action separately.
- Confirm the eligible plan before enabling operational actions.
- Measure the billable event as well as the support outcome.
- Check the recipient and context of every human handoff.
The boundary of this comparison
This comparison reflects vendor documentation and the researched calculator snapshot checked on 30 September 2026. It does not claim an independently measured resolution rate, response time or sales improvement. Your knowledge quality, setup and request mix will affect the result.
Sources & further reading
These links show the documentation behind this article. Vendor pages can change after our check date; confirm the current plan and terms before purchasing.
Spotted a changed price or capability? Send a correction with the page and a current source.