Help me choose

Customer support

Tidio Lyro

Shopper assistance with Lyro conversations

Research checkedView sources
Tidio promotional image showing a support team editing an order from the helpdesk inbox. View larger
Vendor promotional preview · Human-operated helpdeskSource
Works with
Shopify, WooCommerce
How it connects
Native integration · API connection
Availability
AvailableAvailable.
The editorial view

Is it right
for your store?

Fit matters more than a feature count.

A candidate for Shopify or WooCommerce teams that want product assistance alongside support. Budget for recurring Lyro conversations and verify the exact Actions and human-support package you need.

Research checked · Based on published sources

A good fit for

  • Shopify and WooCommerce product questions
  • Small teams introducing conversational support

Look carefully if

  • Assuming the free 50 conversations renew monthly
  • Buying solely on an ambiguous maximum-quota headline

Answers FAQs, recommends products, retrieves order status and performs configured actions. Native product recommendations documented for Shopify and WooCommerce; custom catalog/API connections are also supported. Action coverage depends on configuration.

Documented strengths

  • Shopify and WooCommerce recommendations are documented
  • Conversation allowances can be considered separately from other Tidio products
Capabilities

What it
can do.

Coverage and conditions, side by side.

Order information

Plan or setup dependent

Order status requires the corresponding integration and configured operation.

Source : Order information

Order actions

Plan or setup dependent

Actions depend on configuration; confirm each requested write operation.

Source : Order actions

Human handoff

Plan or setup dependent

Configure the handoff and required human-support product.

Source : Human handoff
Pricing, with context

What the
price buys.

Starting prices are only part of the bill.

USDUS$39/month for Lyro

From US$32.50/month billed annually, starting with 50 recurring Lyro conversations. Shopify listing also shows US$39/month or US$390/year.

Charged by
Lyro conversations
Commitment
Monthly; US$390/year alternative
Required plan
Lyro paid plan

Checked Sep 30, 2026. Usage, add-ons and taxes may change the total.

Connections

Where it
fits in.

Check the connection your workflow needs.

Native integration

Shopify

Product recommendations depend on supported catalog data.

Native integration

WooCommerce

Product recommendations are documented; action coverage requires configuration.

API connection

Custom storefront

Custom catalog/API connections are supported; scope must be checked.

Browser-based tools can support a Shopify workflow without a native Shopify integration. Connection methods reflect the documented workflow.

Before you commit

The details
that matter.

Limits are part of choosing well.

  • Free 50 conversations are one-off. The Shopify listing's 'up to 200' wording does not establish 200 at the base price; main-site entry quota is 50. Some custom product-page data is unreadable.

This profile is based on published sources. No independent test record is published for this profile. “Not confirmed” means the available evidence has not established the claim.

Research notes

Follow the
sources.

Updated Sep 30, 2026.

Report a correction

Material changes can happen between reviews. Confirm current capabilities, plans and terms with the vendor.

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