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Customer support

Gorgias AI Agent

AI support within a Shopify helpdesk

Research checkedView sources
Gorgias promotional image showing an AI-labelled shipping-address reply beside a shopping chat with product suggestions. View larger
Vendor promotional preview · Shipping-address reply and product suggestionsSource
Works with
Shopify
How it connects
Native integration
Availability
AvailableAvailable; actions depend on plan.
The editorial view

Is it right
for your store?

Fit matters more than a feature count.

Consider Gorgias when Shopify support is the main job and you want AI within the same helpdesk. Start by selecting the actions you need: the entry Starter configuration does not include Actions.

Research checked · Based on published sources

A good fit for

  • Shopify teams choosing a helpdesk and AI agent together
  • Teams that can maintain support knowledge and action rules

Look carefully if

  • WooCommerce stores needing this specific AI Agent
  • Merchants expecting Starter to execute refunds or cancellations

Answers shopper and order questions; eligible plans can execute configured order actions. AI Agent: Shopify. Official compatibility table excludes BigCommerce, Magento, WooCommerce and Prestashop for this feature.

Documented strengths

  • Helpdesk and AI automation can be scoped together
  • Official compatibility and action documentation clarify requirements
Capabilities

What it
can do.

Coverage and conditions, side by side.

Order actions

Plan or setup dependent

Configured actions require an eligible plan. Starter excludes Actions.

Required plan Above Starter; confirm selected action

Source : Order actions

Human handoff

Plan or setup dependent

AI operates in the helpdesk; configure escalation and human ownership.

Source : Human handoff
Pricing, with context

What the
price buys.

Starting prices are only part of the bill.

Currency not confirmed$40/month with Starter AI

$40/month billed monthly for Starter with AI enabled: 50 helpdesk tickets and 30 automated interactions. Live calculator showed $10 helpdesk plus $30 AI.

Charged by
Tickets + automated interactions
Commitment
Monthly billing
Required plan
Starter with AI

Checked Sep 30, 2026. Usage, add-ons and taxes may change the total.

Connections

Where it
fits in.

Check the connection your workflow needs.

Native integration

Shopify

AI Agent compatibility is documented for Shopify; the general helpdesk has a broader ecosystem.

Browser-based tools can support a Shopify workflow without a native Shopify integration. Connection methods reflect the documented workflow.

Before you commit

The details
that matter.

Limits are part of choosing well.

  • Starter excludes Actions, so its entry price should not be presented as including autonomous cancellations or refunds. Older pricing articles differ from the current calculator.

  • The vendor displays a dollar amount; its ISO currency was not established in this research. It is excluded from USD price filtering.

This profile is based on published sources. No independent test record is published for this profile. “Not confirmed” means the available evidence has not established the claim.

Research notes

Follow the
sources.

Updated Sep 30, 2026.

Report a correction

Material changes can happen between reviews. Confirm current capabilities, plans and terms with the vendor.

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