Chipp documentation screenshot showing the parameter settings in its custom-action configuration interface. — Vendor promotional preview · Custom-action parameter setup — vendor documentationSource

Works with: Browser / upload, Slack
How it connects: API connection · Automation connection · Upload & export
Availability: AvailableAgent builder available; plan names and entry offers differ across official pages.

The editorial view

Is it right
for your store?

Fit matters more than a feature count.

Consider Chipp when you want to build and maintain your own agent around a curated knowledge base. Start with a small set of approved FAQs, then add authenticated actions individually. Compare Chatbase for documented Shopify actions. Confirm Chipp’s available entry plan before budgeting: its official pages disagree.

Research checked · Based on published sources

A good fit for

Merchants building a product-policy or internal SOP assistant
Teams able to configure API actions and keep source material current

Look carefully if

Expecting a ready-made Shopify helpdesk or automatic catalog synchronization
Buying on a $29 entry-price claim without checking the current signup offer

Configure a branded AI agent from business documents and website content, then connect APIs for the work it should perform. Chipp is a general business platform; a merchant can use it for product FAQs, policy guidance or an internal operations assistant.

Documented strengths

Documents, spreadsheets and website URLs can supply agent knowledge
Custom actions connect a conversation to your own APIs and business systems
A branded web widget and messaging channels provide ways to share the agent

Capabilities

What it
can do.

Coverage and conditions, side by side.

Business knowledge

Supported

Search uploaded documents, spreadsheets and website sources to answer questions. Accurate results depend on the material you supply.

Source

Custom workflow actions

Plan or setup dependent

Custom actions can call configured API endpoints for lookups, notifications and updates. Supply credentials and test the workflow.

Required plan Eligible paid plan; documentation calls it Builder or above

Source

Order information

Plan or setup dependent

Requires a store API action and customer authorization you implement. The documentation demonstrates a generic order-status endpoint.

Required plan Eligible paid plan with configured store API

Source

API access

Plan or setup dependent

The Builder API exposes published agents through an OpenAI-compatible chat endpoint. An API key and eligible paid plan are required.

Required plan Eligible paid plan; confirm current entitlement

Source

Human handoff

Not confirmed

The product page advertises handoff, but the reviewed sources do not establish the exact helpdesk connection, queue behavior or plan requirement.

Source

Native Shopify catalog sync

Not confirmed

Knowledge uploads and custom actions do not establish automatic synchronization with Shopify product records.

Source

Pricing, with context

What the
price buys.

Starting prices are only part of the bill.

Currency not confirmedEntry pricing needs confirmation

The main pricing page lists Studio Pro at $299/month with $100 of AI usage; app.chipp.ai/plans lists Pro at $29 with $10 of usage. Official pages have not reconciled these offers. Extra usage and optional services add cost. Currency and available entry tier remain unconfirmed, so no numeric price filter is applied.

Charged by: Subscription + AI usage
Commitment: Confirm the plan offered at signup
Required plan: Confirm agent, action and API entitlements with Chipp

Checked Oct 2, 2026. Usage, add-ons and taxes may change the total.

Connections

Where it
fits in.

Check the connection your workflow needs.

API connection

Custom storefront

Configure your own authenticated API actions for store information or ticket creation. The reviewed examples are templates, not a verified Shopify integration.

Automation connection

Slack

Chipp documents Slack channel deployment. Connect the workspace, choose permissions and verify the agent before sharing it.

Automation connection

HubSpot

MCP Pro Actions documents a HubSpot connection. Connect the service, choose permissions and verify the selected action before sharing the agent.

Upload & export

Business knowledge

Add files and URLs as knowledge sources, then refresh them when product specifications or policies change.

Browser-based tools can support a Shopify workflow without a native Shopify integration. Connection methods reflect the documented workflow.

Before you commit

The details
that matter.

Limits are part of choosing well.

A general agent builder needs maintained knowledge, clear instructions and output review. Stale product or returns information can produce stale answers.
Order lookup in the documentation is an example using a custom store API. It does not establish a native Shopify app, customer authentication or a working refunds workflow.
The current pricing page advertises Studio Pro at $299/month, while the official app plans and chatbot page still show a $29 entry tier. The available signup plan and overage terms need confirmation.
Documentation still uses older Builder plan names for custom actions and API access. Verify how those entitlements map to the plan you are offered.

This profile is based on published sources. No independent test record is published for this profile. “Not confirmed” means the available evidence has not established the claim.

Research notes