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Customer support · Search & recommendations

Chatbase

A configurable support and shopping agent for Shopify

Research checkedView sources
Chatbase documentation screenshot showing a shopping conversation with shoe recommendations beside Shopify cart, order and return action options. View larger
Vendor promotional preview · Shopify shopping chat and action configurationSource
Works with
Shopify, Custom storefront
How it connects
Native integration · API connection
Availability
AvailableShopify integration available. Features and billing conditions depend on plan and enrollment route.
The editorial view

Is it right
for your store?

Fit matters more than a feature count.

Consider Chatbase when you want to configure both shopper answers and store actions. Separate the cost of the entry agent from the cost of a helpdesk with human takeover. Review permissions and escalation rules before letting an agent make changes to an order.

Research checked · Based on published sources

A good fit for

  • Shopify merchants configuring shopper support and product assistance
  • Teams willing to maintain agent knowledge, action permissions and escalation rules

Look carefully if

  • Expecting human takeover and API access in the Hobby plan
  • Treating every AI message as a verified resolution

Build an AI agent from your business knowledge and connect it to Shopify. Its documented store actions cover product retrieval, carts, orders and returns; human takeover and API access require a higher plan.

Documented strengths

  • An official Shopify app connects the agent to store information
  • Store actions can be enabled for shopping and post-purchase requests
  • Human takeover stops AI responses and lets a teammate continue the conversation
Capabilities

What it
can do.

Coverage and conditions, side by side.

Order information

Plan or setup dependent

The Shopify integration documents order retrieval and tracking. Enable the relevant action and customer identity checks.

Required plan Paid plan with Shopify integration

Source : Order information

Order actions

Plan or setup dependent

Configured actions include cart updates, order creation and returns or exchanges. Confirm permissions and store rules for each action.

Required plan Paid plan with configured Shopify actions

Source : Order actions

Product recommendations

Plan or setup dependent

Retrieve and display products through the configured Shopify connection. Enable the product action and check the catalog information used in answers.

Required plan Paid plan with Shopify integration

Source : Product recommendations

Human handoff

Plan or setup dependent

Helpdesk takeover pauses the AI and creates a ticket for a person. Set the handoff conditions and ensure someone can respond.

Required plan Standard or above

Source : Human handoff

API access

Plan or setup dependent

Developer API access is listed in Standard and higher plans, not Hobby.

Required plan Standard or above

Source : API access
Pricing, with context

What the
price buys.

Starting prices are only part of the bill.

Currency not confirmed$40/month for Hobby

Hobby lists 700 message credits and two members. Standard is $150/month with 4,000 credits, Helpdesk and API access. Model usage and add-ons can change the total. The public plan page uses $ without explicitly confirming currency; verify the currency at checkout.

Charged by
Message credits + optional add-ons
Commitment
Monthly; yearly plans also offered
Required plan
Hobby for entry agent; Standard for Helpdesk and API

Checked Oct 1, 2026. Usage, add-ons and taxes may change the total.

Connections

Where it
fits in.

Check the connection your workflow needs.

Native integration

Shopify

Connect the official app, enable the theme widget and configure store actions. One connected agent per store; review the selected billing route.

API connection

Custom storefront

Developer-built workflows use API access on Standard or above. Implement authentication and connect the required business systems separately.

Browser-based tools can support a Shopify workflow without a native Shopify integration. Connection methods reflect the documented workflow.

Before you commit

The details
that matter.

Limits are part of choosing well.

  • Actions require configuration and appropriate customer authorization. Available actions do not establish safe autonomous execution for every store policy.

  • Only one agent can connect to a given Shopify store. App Store billing differs from direct Chatbase billing, including available add-ons and trial eligibility.

  • The Hobby entry plan does not include Helpdesk or API access. Standard is the relevant published tier when those requirements matter.

  • Message credits vary with model choice. Recharge, additional agents and removing Chatbase branding can increase the bill.

This profile is based on published sources. No independent test record is published for this profile. “Not confirmed” means the available evidence has not established the claim.

Research notes

Follow the
sources.

Updated Oct 1, 2026.

Report a correction

Material changes can happen between reviews. Confirm current capabilities, plans and terms with the vendor.

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