Heyy vendor preview showing a shared inbox, customer conversation and contact details. — Vendor promotional preview · Vendor preview of the shared customer messaging inboxSource

Works with: Custom storefront, WhatsApp, Instagram, Facebook Messenger
How it connects: Native integration
Availability: AvailableSelf-serve signup is available. Channel authorization, business knowledge and any store connection need configuration.

The editorial view

Is it right
for your store?

Fit matters more than a feature count.

Consider Heyy if your customers regularly contact you through messaging apps. Before using it for post-purchase support, ask the vendor to demonstrate your store connection and escalation flow. A connected messaging account does not establish access to orders or permission to change them.

Research checked · Based on published sources

A good fit for

Small teams handling enquiries across messaging channels
Merchants combining FAQ replies with human follow-up
Businesses prepared to configure knowledge and routing

Look carefully if

Assuming a ready-made Shopify order connection
Budgeting every conversation as a single credit
Unsupervised refunds or other sensitive order changes

Heyy brings website chat, WhatsApp, Instagram and Messenger conversations into a shared workspace. Its AI employees can answer business questions and qualify enquiries, while automations and contact records help a team follow up.

Documented strengths

Customer messages and contact information share a workspace
AI employees support routine questions and lead qualification
Teams can combine automated replies with inbox handling

Capabilities

What it
can do.

Coverage and conditions, side by side.

AI replies

Plan or setup dependent

Configure an AI employee with business knowledge and appropriate permissions.

Required plan Configured AI employee and available credits

Source

Human handoff

Plan or setup dependent

Shared inbox and routing support team handling. Confirm takeover behavior and staffing before launch.

Required plan Configured routing and available team seats

Source

Order information

Not confirmed

General ecommerce integrations are advertised; a specific native order lookup connector was not verified.

Source

Order actions

Not confirmed

Refund, cancellation and address-change permissions were not established by the reviewed documentation.

Source

API access

Plan or setup dependent

API access is listed in the plan table; confirm the endpoints and implementation work for your use case.

Required plan Hobby or above; confirm required endpoints

Source

Pricing, with context

What the
price buys.

Starting prices are only part of the bill.

Currency not confirmed$49/month for Hobby

Hobby lists one user, one AI employee, three channels and 1,000 monthly credits. A seven-day trial is advertised. Additional usage and optional services cost extra. The page does not explicitly identify the dollar currency; confirm it at checkout.

Charged by: Subscription + AI credits and channel charges
Commitment: Monthly; annual billing also offered
Required plan: Hobby; higher limits or add-ons may be needed

Checked Oct 5, 2026. Usage, add-ons and taxes may change the total.

Choose for your workload

Plans and
practical questions.

Worked examples are planning scenarios, not measured product results.

Budget for the conversation, not just the subscription

Use a sample of your own enquiries to estimate consumption. A question with several follow-up replies should not automatically count as one credit or one resolved ticket in your forecast.

Keep WhatsApp charges separate from the AI allowance, and confirm which messaging categories and destinations affect your bill.

Prove the store connection before enabling actions

Ask for a demonstration using a test customer: find an order, reject an unauthorized request and pass a difficult conversation to a person. Agree which actions require approval.

For a Shopify store needing documented order operations, compare Weav. For messaging-led acquisition, also inspect Manychat. The useful comparison is your actual channel and task, rather than a general AI feature count.

Connections

Where it
fits in.

Check the connection your workflow needs.

Native integration

Custom storefront

Website chat widget. Confirm compatibility with your storefront; installation alone does not establish access to customer orders.

Native integration

Vendor-listed messaging connection, subject to account authorization and channel setup.

Native integration

Instagram

Vendor-listed messaging connection, subject to account authorization and channel setup.

Native integration

Facebook Messenger

Vendor-listed messaging connection, subject to account authorization and channel setup.

Browser-based tools can support a Shopify workflow without a native Shopify integration. Connection methods reflect the documented workflow.

Before you commit

The details
that matter.

Limits are part of choosing well.

Native Shopify and WooCommerce order connections were not confirmed in the reviewed sources. Ask for an exact connector and a demonstration of its permitted actions.
Extra credits, WhatsApp messaging and optional seats or connections can add to the subscription.
Train the assistant on current policies and check escalation with your own examples. ToolClue has not tested reply accuracy or resolution rates.

This profile is based on published sources. No independent test record is published for this profile. “Not confirmed” means the available evidence has not established the claim.

Research notes