Vendor promotional preview · Shared inbox and team collaboration — base helpdeskSource

Works with: Shopify, WooCommerce
How it connects: Native integration
Availability: BetaAI Agent Beta.

The editorial view

Is it right
for your store?

Fit matters more than a feature count.

Worth evaluating if you need AI inside Re:amaze and can accept a beta rollout. Review existing bot behavior before enabling the agent, and estimate resolutions beyond the small included allowance.

Research checked · Based on published sources

A good fit for

Shopify or WooCommerce teams using Re:amaze
Controlled pilots across chat, email and SMS

Look carefully if

A requirement for a fully mature agent release
Assuming all classic bots remain enabled

Answers chat, email and SMS enquiries using knowledge content and store product/order information. Shopify and WooCommerce product/order data are documented. Broad autonomous order-editing parity was not established.

Documented strengths

Product and order context for Shopify and WooCommerce
Published per-seat and additional-resolution prices

Capabilities

What it
can do.

Coverage and conditions, side by side.

Order information

Plan or setup dependent

Agent answers using connected product and order information.

Source

Order actions

Not confirmed

Broad autonomous order editing was not established.

Source

Human handoff

Plan or setup dependent

Review agent setup and existing bot interactions before rollout.

Source

Pricing, with context

What the
price buys.

Starting prices are only part of the bill.

USDUS$29/user/month + usage

Basic US$29/user/month, or US$26.10/user/month billed annually. Includes five AI resolutions/user/month; additional resolutions US$0.85 each.

Charged by: Seats + AI resolutions
Commitment: Monthly; US$26.10/user/month annual alternative
Required plan: Basic

Checked Sep 30, 2026. Usage, add-ons and taxes may change the total.

Connections

Where it
fits in.

Check the connection your workflow needs.

Native integration

Shopify

Product and order data are documented.

Native integration

WooCommerce

Product and order data are documented; order-editing parity is unconfirmed.

Browser-based tools can support a Shopify workflow without a native Shopify integration. Connection methods reflect the documented workflow.

Before you commit

The details
that matter.

Limits are part of choosing well.

AI Agent is labeled Beta. Enabling it disables several classic bot types; Cue and Workflow bots remain available.

This profile is based on published sources. No independent test record is published for this profile. “Not confirmed” means the available evidence has not established the claim.

Research notes